Help zone :: Carlton Conservatories

Terms & Conditions

Terms and Conditions
Privacy Statement
Website Security information

diy2go.com Terms & Conditions
Last updated: 05 February 2005

‘carltonconservatories.biz’ and 'diy2go' are trading names of DIY2GO Limited, Registered in England and Wales Number 5050601

Copyright

All rights, including copyright and database right, in diy2go websites and its contents, are owned by or licensed to diy2go, or otherwise used by diy2go as permitted by applicable law. In accessing the diy2go web pages, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on the diy2go websites for your personal use. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of diy2go websites without the prior written permission of diy2go or in accordance with the Copyright, Designs and Patents Act 1988.

Terms and Conditions

Access to, and use of, diy2go websites is provided by DIY2GO Ltd subject to the following Terms and Conditions:

1. Use of diy2go websites constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site. DIY2GO Ltd reserves the right to change these terms and conditions at any time by posting changes online.

2. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of diy2go Websites after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

3. diy2go websites are available only to individuals who can form legally binding contracts under applicable law. The contents of our websites are suitable for and thus aimed at users of 18 years of age and over, you must be at least 18 years old to purchase products on diy2go websites.

4. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of diy2go. You agree not to adapt, alter or create a derivative work from any of the material contained in diy2go websites or use it for any other purpose other than for your personal non-commercial use. You agree to use diy2go websites only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of diy2go websites by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within diy2go websites.

4. diy2go websites and the information, names, images, pictures, logos and icons regarding or relating to diy2go, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will diy2go be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. diy2go does not warrant that the functions contained in the material contained in diy2go websites will be uninterrupted or error free, that defects will be corrected, or that diy2go websites or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. The names, images and logos identifying diy2go companies and brands, or third parties and their products and services are proprietary marks of diy2go and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any trademark or patent of diy2go, or any other third party.

5. No contract will exist between you and diy2go for the sale of products by us to you until we have received your payment in full. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Our acceptance of your order will create a legally binding contract between us. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts. For the avoidance of doubt, any such contract will be deemed to have been concluded in England. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and you and diy2go irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Pricing, Availability and Delivery

6. The delivery times given are approximate and delays can sometimes occur. You will receive an email when your order is dispatched. Please note that estimated times are based on working days only.

7. Our availability information is updated regularly but it is possible that in some instances, a product may become unavailable between updates. In such cases, we will recommend a suitable alternative product for you to consider. We will also let you know if it's advisable to cancel your order.

8. On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

9. If we discover a pricing error for an item in your order, we will cancel the order and contact you as soon as possible. We will give you the option of re-ordering the item at the correct price. If we are unable to contact you, the order will remain cancelled. Products made to order may take over 28 days to manufacture, if this occurs we will inform customers as soon as possible.

10. Payments will only be taken in British Pounds Sterling at the price shown for the product in British Pounds Sterling.

11. We reserve the right to change prices listed without notice. All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company at our discretion.

Carriage

12. Carriage costs shown within the body of the website are intended as a guide only, and may be subject to change when the delivery address is confirmed at Checkout.

Payment Details

13. Payment methods are as detailed on the website and include credit card, debit card and cheque.

14. If you pay by card, we take payment from your card at the time we receive your order, once we have checked your card details and stock availability.

15. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

16. Payments by credit card will incur a 3% surcharge.

Returns Policy

18. You have the right to cancel your order for items purchased on this website for a full refund within seven days of delivery. This does not apply to products personalised or made to your specification including conservatories. To do so, you must notify us in writing or by email at returns@diy2go.com within seven working days of delivery. You will then be entitled to a refund from diy2go which will be paid as soon as possible but in any event within 30 days. You must arrange for and pay the costs of returning the products to its original place of dispatch (details of which will be provided by diy2go) or, on request, we will arrange for collection of the products from you, the costs of which will be charged to you and will be deducted from your refund. While in your possession you must keep any products you intend to return to us in good condition and in its original undamaged packaging and pay us for the cost of any damage.

Statutory Rights

19. Your statutory rights are not affected

General Terms and Conditions

20. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither diy2go nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, diy2go does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of diy2go, its affiliates, directors, employees or other representatives.

21. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

22. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

23. If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this website and therefore should cease using this website immediately.

diy2go

diy2go is a trading name of DIY2GO Ltd
Registered in England and Wales Number: 5050601

VAT Registration Number: 843 0826 34

We recommend you print out a copy of these terms and conditions for your future reference

diy2go.com Privacy Statement

The following statement explains our policy regarding the personal information we collect about you through DIY 2 GO.com website.

1. Statement of intent
From time to time, you will be asked to submit personal information about yourself (eg name and email address etc) in order to receive or use services on our websites.

By entering your details in the fields requested, you enable DIY 2 GO and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. DIY 2 GO will act in accordance with current legislation and aim to meet current Internet best practice.

2. Information on visitors
During the course of any visit to DIY 2 GO. COM Websites, the pages you see, occasionally along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before, so that the site can be personalised for that user. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.

3. What is a cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for DIY 2 GO. COM services.

4. Submitting personal information
When you supply any personal information to DIY 2 GO we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to DIY 2 GO will only be used within DIY 2 GO group of companies. It will never be supplied to anyone outside DIY 2 GO without first obtaining your consent, unless on a temporary basis to one of our suppliers or partners who we require the involvement of in order to provide the service to you, or unless we are obliged by law to disclose it. We will hold your personal information on our systems until you request to be removed. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

If you are notified on one of DIY 2 GO websites that your information may be used to allow DIY 2 GO to contact you for "service provision purposes", this means that DIY 2 GO may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on DIY 2 GO unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

5. Access to your personal information
You have the right to request a copy of the personal information DIY 2 GO holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to the Data Protection Officer (email: support@diy2go.com).

6. Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to DIY 2 GO's websites. Users without this consent are not allowed to provide us with personal information.

7. How to find and control your cookies
If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies

If you're using Internet Explorer 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click on Custom Level
5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

If you're using Internet Explorer 4.0:
1. Choose View, then
2. Internet Options
3. Click the Advanced tab
4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

In Internet Explorer 3.0:
You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

If you're using Netscape Communicator 4.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Set your options in the box that says Cookies.

8. How do you know which of the sites you've visited use cookies?
If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies
5. Click the View Cookies button

If you're using Internet Explorer 5.0:
1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files

If you're using Internet Explorer 4.0:
On your Task Bar, click:
1. View, then
2. Internet Options
3. Under the tab General (the default tab) click
4. Settings
5. View Files.

Internet Explorer 3.0:
On your Task Bar, click:
1. View
2. Options
3. Advanced
4. View Files.

Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.

9. How to see your cookie code
Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

diy2go.com

UNIT K1
MELTHAM MILLS INDUSTRIAL ESTATE
MELTHAM
HOLMFIRTH, WEST YORKSHIRE
HD9 4DS

Tel: 0845 094 2271
Fax: 0845 094 2377

diy2go.com Website Security

We recognise the importance of protecting you and your payment card details. We take this responsibility very seriously.

This is how we protect you:

When you need enter private information such as your payment card details, you are taken to our secure server. You will see a small locked padlock icon in the bottom of your browser to confirm this.
This server is not only protected from hackers, it is also in a high security building in a secured location, protecting it from the most common form of serious computer security breach in which unauthorised people get physical access to the server itself.
Your payment is processed for us by Worldpay, part of the Royal Bank of Scotland Group, one of the most trusted financial organisations in the world.

The Trading Standards Agency in the UK also has these top ten tips for safe online shopping:

Be careful when you give your credit or debit card details on the Internet. Always find out whether the company has a secure site, and look for information about the protection the company has put in place.
their name, address and telephone number, not just their e-mail address. They must also fully describe the goods for sale and orders must be confirmed in writing.
As with any other type of purchase, shop around for the best deals and prices. You are now entitled to a 7 day "cooling off" period when you can change your mind.
Watch out for high postage rates and for other hidden costs, such as VAT and other duty payable, particularly if goods are being sent from abroad.
See if you can get personal recommendations for companies you have not done business with before.
Remember, goods being sent from abroad may take some time to be delivered. Check with the trader how long this will take, and set a delivery date that you must have them by, if that is important. Where no delivery date has been agreed then delivery must be within 30 days. Goods & Services ordered from UK & European Countries will be covered by the "Distance Selling" Regulations. Check out our leaflet “Shopping from Home” for more information on your rights under this important law.
Check what the company’s policy is on returning goods that you don’t like or have changed your mind about. Again, if they have come from abroad, you may be faced with a hefty postage bill to return them. Refunds must be made within 30 days.
On the subject of buying from abroad, remember that if you have problems like faulty goods or non-delivery, it might be very difficult to get your complaint dealt with. Although your contract will probably be covered by U.K. law, allowing you to sue in your local court, getting money out of a company based abroad may be impractical.
For that reason, don’t buy very expensive items from companies outside the UK or Europe unless you know them well - that way, if things do go wrong, you limit the risk.